Refund Policy
Clear guidelines for requesting refunds on BrightTechNexus financial analysis software and services
Your Refund Rights with BrightTechNexus
We understand that software purchases sometimes don't work out. Maybe the features didn't match what you expected, or technical issues got in the way of proper evaluation. That's why we've created this straightforward refund process for our financial analysis tools.
This policy applies to all purchases made through our website after January 1, 2025. Different terms may apply to enterprise licenses or custom software arrangements - those are handled individually through your account manager.
Quick Refund Qualifier
When did you purchase the software?
Purchases within 30 days qualify for standard refund processing. Requests beyond 30 days are evaluated individually based on specific circumstances.
Have you downloaded or activated the software?
Downloaded software is eligible if activation occurred within 14 days. Full activation requires showing technical issues preventing proper use.
What type of license did you purchase?
Personal and small business licenses follow standard refund terms. Enterprise licenses have separate agreements with specific refund clauses.
Was this a promotional or discounted purchase?
Software purchased during promotions qualifies for refunds. The refunded amount reflects what you actually paid, not the original price.
Refund Eligibility Criteria
Time Window
Standard refund requests must be submitted within 30 days of purchase. Downloaded software has a 14-day evaluation period. We track purchase dates from payment confirmation emails.
Usage Limits
Software should not have been extensively used for commercial projects. Basic testing and evaluation is expected. Data export or report generation may be reviewed during refund processing.
Technical Issues
If you encountered technical problems, we need documentation of support ticket submissions. Our team investigates whether issues were genuinely preventing software use or were user error.
Payment Status
Your payment must have fully cleared. Disputed charges or chargebacks initiated before contacting us automatically void refund eligibility and may result in account suspension.
How to Request Your Refund
Submit Request Through Support Portal
Log into your account and navigate to the support section. Click "Request Refund" and fill out the form with your order number and reason for the request. Detailed explanations help us process things faster.
Provide Required Documentation
Attach your purchase confirmation email and any support ticket numbers if applicable. Screenshots of technical issues help, especially error messages or compatibility problems you encountered.
Wait for Review Confirmation
Our refund team reviews requests within 3 business days. You'll receive an email confirming receipt and estimated processing time. Complex cases involving technical review may take up to 7 days.
Receive Approval Decision
Once reviewed, you'll get a clear approval or denial email. Approved refunds include details about processing times. Denials explain specific reasons and sometimes offer alternative solutions like extended support.
Access Revocation and Payment Return
Your software license will be deactivated before refund processing. Funds return to your original payment method within the timeframe specific to that method. Keep confirmation emails for your records.
Common Refund Scenarios
Situations That Qualify
- Software crashes consistently on supported systems despite troubleshooting assistance
- Features advertised on product page are not present or non-functional in delivered version
- Purchased wrong product version accidentally and realized within eligibility window
- Duplicate purchase made due to payment processing error or website malfunction
- Software incompatible with your system despite meeting published requirements
- Significant functionality doesn't work as demonstrated in our tutorials or documentation
Situations That Don't Qualify
- Changed mind after using software successfully for commercial projects beyond trial period
- Found cheaper alternative after purchase or competitor offered better promotional pricing
- User error or lack of technical knowledge preventing proper software operation
- Request submitted after eligibility period without documented technical issues
- Initiated chargeback or payment dispute before contacting our refund team
- Used software extensively then claimed dissatisfaction without prior support contact
Processing Timeframes
3-7 days
Credit/Debit Cards
Most card refunds process within 5 business days. Some banks take an additional 2-3 days to post credits to your account.
5-10 days
PayPal & Digital Wallets
Digital payment services typically show refunds faster than traditional banks, usually within one week of approval.
10-15 days
Wire Transfers
International wire transfer refunds take longer due to banking intermediaries and currency conversion processing.
Payment Method Details
Card Payments
Refunds always return to the original card used for purchase. We cannot redirect refunds to different cards for security reasons.
If your card has expired or been cancelled, contact your bank. They can typically redirect the refund to your current account automatically.
Currency conversion fees from your original purchase are not refundable. You'll receive the amount in the currency you paid, and your bank may apply their conversion rates again.
Alternative Methods
PayPal refunds appear in your PayPal balance immediately after processing. You can then transfer to your bank account following PayPal's standard procedures.
Wire transfer refunds require confirmation of banking details. We'll email you a secure form to verify account information before processing the return payment.
Cryptocurrency payments are non-refundable due to blockchain transaction permanence. These purchases are clearly marked during checkout with alternative support options.
Important Things to Know
- Subscription services are prorated. You receive refunds for unused months, not the current billing period if service was accessed.
- Bundle purchases are evaluated individually per component. You might receive partial refunds if you only want to return specific tools from a package.
- Educational discounts and promotional pricing don't affect eligibility, but refunded amounts reflect what you actually paid, not retail prices.
- Refund approvals don't automatically transfer to future purchases. Each transaction is evaluated separately based on its own circumstances.
- Multiple refund requests from the same account may trigger additional verification steps to prevent policy abuse.
- Enterprise and custom software agreements have specific refund terms outlined in individual contracts that supersede this general policy.
Questions About Your Refund?
Our support team is here to help you through the refund process. Whether you're unsure if you qualify or need help with your request, we'll walk you through each step and answer your questions directly.